It is our policy to provide a Quality Control System, which reﬂects exactly each client’s speciﬁcation and requirements. These include:
- Quality Assurance:
Quality Assurance means that we understand your requirements and put the necessary checks and procedures in place to make sure these are adhered to.
- Quality Policy & Objective:
Our Quality Policy & Objective helps us achieve the lowest possible defects record in fulﬁlling our client’s contractual requirements. Maintaining these is imperative to maintaining standards and continuing toward excellence in our quality cleaning services.
- Quality Control Process:
Quality Control Process allows us to record and establish that the agreed cleaning standards are being achieved and constantly maintained, such as minimum frequencies for contract performance inspections.
- Quality System:
Our Quality System revolves around visual checks (daily), area checks (weekly) and fully documented checks (monthly). Formal meetings on a monthly basis between the client and ourselves, assesses the true perception of the service being offered.
- Customer satisfaction:
Customer satisfaction is of course our ultimate quality check. We are therefore committed to a program of continuous improvement, which provides a clean, safe environment for all.